Answering machine takes human health, the survey showed
Waiting operator for more than 6 minutes can have a negative impact on the human condition, the researchers found. The researchers analyzed the stress levels and blood pressure of people waiting for a response. It turned out, both indicators increased significantly, writes The Daily Mail.
Of the group of 2000 people participated in the study, 64% said that the flames pour annoying music playing in the background, and designed to pacify client while waiting. The most annoying sound of the flute were found. After that came the classic works and sounds of nature. Four out of every five respondents simply hung up without waiting for an answer.
Commented Dr. Roger Henderson: "Man is in the stress – it quickens the heartbeat, palms begin to sweat and headache. This really threatens to develop into chronic anxiety, digestive problems, muscle spasms, or adversely affect relations with others. People do not want to wait. They want to get here and now. had not got it, they instantly jump stress levels. "
Professionals perspective reinforces statistics. 67% of respondents admitted to: the need to wait for them exasperated. One-third is under stress, and 19% were angry, 16% felt that their "call is not important." As a result, 70% of people worse opinion about the company. And half of them did not recommend to friends and family to use the services of this company. A little less than a quarter even break contracts.